A Message from The Willows Dental Team
The Willows Dental Team would like to thank you for your continued support and understanding during this period of uncertainty.
We recognise that the temporary changes to NHS children's dental services may be concerning for many families. We are committed to keeping you informed, providing clear updates as information becomes available, and continuing to work closely with the Humber and North Yorkshire ICB to support our patients throughout this time.
This page explains the current situation, what it means for your family, and how we will communicate any future developments.
Please see below a letter from the NHS.
Information for Parents and Carers – Children's NHS Dental Services
Temporary Changes to NHS Children's Dental Services
We understand that many parents and carers may be concerned about recent changes affecting NHS dental services for children in our area. The Humber and North Yorkshire Integrated Care Board (ICB), which commissions NHS dental services, has informed us that our NHS children's dental contract will end on 30 June 2026. This means that we can no longer see NHS Children until a new provider has been procured, there may be a temporary gap in the availability of NHS children's dental appointments through our practice.
Important Information
This decision has been made by the Humber and North Yorkshire Integrated Care Board (ICB) and is not related to the quality of care provided by our practice or our dental team. We remain committed to supporting our patients and families during this period and understand the inconvenience and uncertainty this may cause.
Who Can I Contact?
If you have concerns, would like further information, or wish to make a complaint regarding the availability of NHS children's dental services, you can contact the Humber and North Yorkshire ICB Experience Team directly. The Experience Team provides free, confidential advice and support regarding NHS healthcare services and can assist with compliments, concerns, complaints, and feedback.
Parents and carers can make a complaint directly to the ICB.
The Experience Support Officers are your first point of contact and can support you in a number of ways. If you have a compliment, concern, complaint or would simply like some free and confidential advice in relation to a healthcare service you have received please contact the Experience Team who will be happy to help you. When contacting the team please provide as much information as you can about the reason for your contact, including which dental practice you usually attend.
The Experience Team can be contacted as follows:
Email: hnyicb.experience@nhs.net
Telephone: 01482 957750
Post:
The Experience Team
Humber and North Yorkshire ICB
Health House, Grange Park Lane
Willerby, HULL
HU10 6DT
More details can be found on the website:
Experience Team - Humber and North Yorkshire Integrated Care Board (ICB)
What Information Should I Provide?
When contacting the Experience Team, please include: The dental practice you usually attend. Details of your concern or complaint any relevant dates or information that may help them investigate your query
Further Information from The Humber and North Yorkshire IBC.
The Humber and North Yorkshire ICB has acknowledged that the interruption in services may create difficulties for families and has apologised for the disruption. The ICB has advised that work is ongoing to secure new NHS children's dental contracts as quickly as possible so that services can resume. We appreciate your patience and understanding during this time and will continue to provide updates as soon as further information becomes available. Thank you for your continued support.
For any Dental Emergencies You can contact 111.
Thank you for your continued trust and support.